Service

Salesforce Implementations

Salesforce implementations are the cornerstone of Third Wave’s consulting services. We have implemented hundreds of Sales Cloud, Service Cloud and Force.com projects and numerous AppExchange application installations during our 10 years as a Salesforce consulting partner. Our team has earned advanced Salesforce certifications, developed best practices, and gained hard-earned experience that we use to deliver transformational insight and elegant business solutions to you.

Third Wave uses an Agile Consulting approach to best manage your specific implementation needs. Agile Consulting uses structured collaboration and iteration to continuously identify and deliver the most important business requirements first. This focus on prioritization, feedback and iteration throughout the implementation accelerates the delivery of business value to you.

The Agile Consulting Stages

Definition

  • Identify and refine key business processes to scope requirements and identify key resources
  • Generate and prioritize detailed process flows, persona descriptions and user stories

Development

  • Prioritize and reprioritize scope to ensure early delivery of business value
  • Collaborate daily to define, refine, and estimate user stories
  • Implement functionality from design through integration testing
  • Generate user-story backlog and stage future sprints
  • Establish adoption metrics

Readiness

  • Polish work accomplished during development
  • Support execution of the acceptance testing plan

Launch

  • Promote full solution to production (including data)
  • Support and/or deliver the final end-user training
  • Coordinate platform and project knowledge transfer

Post-Launch

  • Track adoption metrics
  • Measure user satisfaction
  • Revise adoption enhancement strategies
  • Establish support needs beyond project
Forecast Screen screenshot
Forecast Screen
Mapping screenshot
Mapping